Size change

CHANGE OF SIZE

Available for Spain and Portugal

If you have purchased a size that is too big or too small... Don't worry! The size exchange for your first order is free.

    Step 1. Contact us via our email hello@onezerorings.com and tell us the order number, name or email with which the order was placed and the size you want to change.

    If you still have questions about your size, please let us know and we will help you by email.

    Step 2. The products must be sent in the original box to our offices:

    onezero rings SL

    Pg. 37 - Avinyó Nou - 08793 - Barcelona

    IMPORTANT:

    • The cost of sending your products to us is your responsibility and you must send them via Correos. We will be responsible for returning the correct size to you without you having to pay for shipping from our office to your home, if it is your first order.
    • Size exchanges will only be possible if you send the products back to us within 14 days after receiving them and there are no obvious signs of wear. Please, if the ring is too big or too small for you, do not wear it!
    • If the exchange is made after these 14 days , if the ring is in perfect condition and no more than 30 days have passed , we can exceptionally do it but you will have to pay the shipping costs (€4.90), even if it is your first order .
    • Put a note with your order number inside the envelope.
    • Before sending the products you must notify us by email, never send the products without our prior confirmation.
    • It must be sent in the same condition in which it was received and in the original box.
    • If we receive the product and it appears to be used , we will not be able to exchange it and we will return the ring to you, with you assuming the shipping costs, or we will keep it without being able to exchange it.
    • The change of size for an order other than your first order has a cost of €4.90 . Once we receive the change, we will give you an account number to pay the cost.
    • In order to provide you with the best possible service, we do not answer questions about orders placed via social media or WhatsApp.
    • The rings are made of silicone, so they may give a little depending on how they are used over the months. If the ring is a little big when you buy it, ask for a size change before using it. If the size change is out of date or the ring is used, we will not be able to make the change.